Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

New customer unable to access my 02

Hi, I’m a new o2 customer (over 48 hours) and I’m unable to access my o2. It says I need to contact a member of the team. Any ideas?

Tariff and balance error.

I changed my tariff from - the £10 data big bundle to - the £5 big bundle, Then topped up £10 via voucher and instantly my balance was £0 and my tariff reverted back to the £10 data big bundle. I have a text confirming the tariff change and then anot...

Cancelled account

I've already transferred my phone sim to another company

Resolved! Refund

Hi I topped up my account but wanted to take the money from my card so need the amount on my account refunded

Resolved! Can’t top up

Hi, I’ve just got a pay as you go sim and it won’t let me top up an initial amount. I have tried several cards on line and on the phone but nothing works. Any suggestions please?

Resolved! Wifi calling

I can’t set up wifi calling- reception is bad at home, I have followed the instructions but on pay as you go there is no option to set up wifi/4g calling as an option??

Resolved! Top up refund

I just topped up thinking my rolling plan would automatically renew and it hasn’t. Which took £20. So I’ve had to top up again. I would like my £20 refund as i feel tricked into topping up.

Resolved! Travelling to China

Hi all, just wondering what you thought was best options as my daughter is travelling around China for 2 weeks and wanted to use her mobile phone in China and back to UK. What are believed to be best options with O2 or another provider and she is tal...

Resolved! Use of data in Spain

CN I use my included data in Spain? I am on a £10 rolling contract

Resolved! Receiving Phone calls while in Saudi Arabia

Hi,I am expecting a phone call to be made through my UK number. The call might last up to 60 minutes. I have 3 questions, please:-1. As far as O2 is concerned, to ensure that my mobile rings when the call is received, I must have enough credit. Is th...

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