Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

o2 payg sim wont activate?

Hi, Went to my local & purchased a PAYG sim to use the number for a OTP / 2FA code. Didn't top up or anything, popped it in the phone and the 4G & O2 signs came up at the top - good sign. Unfortunately, nothing else seems to work. I wasn't receiving ...

Payment

I have a pay as you go account and this month my payment of 15 pound was due on the third but I haven’t received any of my data and it’s already taken my money

Can't make calls, just says bundle call

I just topped up but when I try to make a call it just says "bundle call" and terminates the call. I have used this number to make calls in the past and have never had this problem before

Resolved! O2 text 'our gift to you'

I received the text this morning offering upto 15GB of data if i top up once before 7th sept 2024.I will get another 5GB with the next 2 top ups inside the next 90 days. It states, 'after topup we'll text to confirm each time when your Extra data is ...

My o2

I set up my new pay as you go sim more than 48 hours ago but my o2 is telling me my account is still not set up even though it should be done in 48 hours. I need to get into my account to put the credit it on it as it’s a £10 bundle.

Incorrect plan

Hi I signed up for 10GB data plan, but have been put on 5GB plan Please correct this

Resolved! payment method

Hi, can I pay for my Pay As You Go by O2 balance, not by card?

Keeping the number while being outside the UK

I left the UK a few days ago and would not be returning in quite some time. But I would like to keep the number. I found a 5 pounds per month plan on the O2 website. Is there any other plans or ways for me to keep my number?

Lost my sim and locked out of My O2

Hi,I have lost my pay as you go SIM card. I live overseas. My husband is visiting next week and I wanted to order a replacement sim. But I’m also locked out of My O2 account as I didn’t remember the password. So it keeps sending a code to my number w...

Resolved! Transfer of old number to o2

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