Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! i have a £5.00 bundle

I have a £5.00 bundle but only get the option to top up from £10 onwards?

Top up not working

I try to top up via web top up and it tells me to log in when I'm already logged in, then it says it can't find my account and to click here and redirects me to my o2 where I am logged in. This happens everytime I want to top up and I am unable to to...

Resolved! Order

I’ve received an email and message thanking me for my order and saying I’ve now got an out-of-bundle charges reduction. I haven’t made any order! Please advise.

Resolved! Calling from outside the EU zone

Hi everyone. I'm in Turkey at the mo and obviously have an 02 English SIM. I pay the £10 per month rolling plan. I really need to call UK but found there standard roaming charges are extortionate (£2 a min). Does anyone know of a cheaper way to call ...

Transfer existing number

I have a new phone but I needed a new SIM card from O2 so that I could keep the same number from my old phone. The advisor I spoke to was very helpful but I could not fully understand what he said and I got very confused. I thought I would get a new ...

Resolved! Wrong bundle

Hi I just topped up my phone and it added the wrong bundle could someone assist me please to change it

change tariff from O2 Standard to O2 Classic

Hello, would someone please help me or point me to the correct direction on changing my tariff to PAYG Classic from standard tariff? I have an activated O2 PAYG classic sim card. Thanks

Registering PAYG sim

Hi, I have just got a new payg sim card. I have put it in my phone and I topped up £10 online. When I went to register for an account it asked me enter the number which I did and then said it would send me a text message with a code. I have not recei...

Moving old number to new PAYG sim

I just cancelled my pay monthly plan. I was given a new sim, and called o2, who told me to wait 24hrs until my phone stopped working, then put the new SIM card in, and turn my phone on. I’ve done all that but my old number hasn’t migrated to the new ...

Resolved! Number Move -- Time Window Missed (Twice)

Hi. I don't know if anyone can help me, I requested my number to be moved on Tuesday @ 11am. The number still has not moved and my old contract (with Three) is still activate and the sim is still working as well. Any suggestions as I need the new sim...

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