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Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by • Former Staff
  • 56921 Views
  • 79 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by • Former Staff
  • 28670 Views
  • 19 replies
  • 2 kudos

I can’t top up

I can’t top at all despite having the correct debit card details 

Elber9 by • Level 1: Joiner
  • 514 Views
  • 3 replies
  • 0 kudos

Top up!

I have topped up £15 onto my phone. But my balance says £13.09! I didn’t even get a chance to add my rolling plan!

Kikigirl by • Level 1: Joiner
  • 395 Views
  • 2 replies
  • 0 kudos

Pay as you go

Sim card won't activate, when I go to top up I am unable to and the operator said i cannot activate it over the phone and they could not process payment. I am overseas and need to pay for my Sim

Kim1998 by • Level 1: Joiner
  • 445 Views
  • 2 replies
  • 0 kudos

Top up

I’ve just topped up and it’s took my mo  me y but not gave me no bolt on

Kirst3 by • Level 1: Joiner
  • 314 Views
  • 1 replies
  • 0 kudos

Bank account

hi. It says on my bank account there is a payment going out for £30 to 02 UK Pay Go Reading GB . I don’t know what this is. Has anyone else had this?

Gerald by • Level 1: Joiner
  • 1581 Views
  • 3 replies
  • 0 kudos

Top up

Hi I have accidentally topped up my phone rather than re entering my card details to get my rolling plan reinstated. Is there anyway to get the credit transferred over to my rolling monthly plan?

TC511 by • Level 1: Joiner
  • 638 Views
  • 5 replies
  • 0 kudos
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