Pay As You Go
Get help and support from other community members with Pay As You Go.
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 14066 Views
  • 50 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 10169 Views
  • 18 replies
  • 2 kudos

Resolved! Can you reverse an upgrade before start date

Hi so I last night upgraded a tariff pay as you go sim only for my iPhone but I no longer need it. It’s due to change tariff at end of march, is there anyway of cancelling it and reversing to the current tariff before the start date. I cannot contact...

Resolved! SIM card

Hi my name is Angel I lost my SIM card help please 

AH241 by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Resolved! Return

I need to return a faulty phone i have purchased. The 02 customer service is the worst customer service ive ever dealt with. 5 times i have waited and been cut off on. Lasttime i waited 30 mins to just be cut off again

Liz15- by Level 1: Joiner
  • 88 Views
  • 1 replies
  • 0 kudos

Resolved! £5 pay as you go credit if register

Hi I got a text message from o2 stating if Inregistered I would get £5 free pay as you go credit but have not received it

Fran3 by Level 1: Joiner
  • 210 Views
  • 4 replies
  • 0 kudos

Resolved! In credit with Pay as you go

Hi I can’t seem to find help with Pay as you go direct debits that are just accruing financial credit. I pay £15 a month by direct debit to pay my £15 bundle but I am actually £30 in credit after this months is taken. I could do with the money! How d...

KatMaxie by Level 1: Joiner
  • 198 Views
  • 3 replies
  • 0 kudos

Resolved! Missing credit paid

An amount of credit that was on the phone has disappeared !Don't seem able to talk to anybody at 02 about this.Been to 02 shop as well - staff say they dont have access to payg computer detailAny advice please ?Mark B

MB959 by Level 1: Joiner
  • 79 Views
  • 2 replies
  • 0 kudos

Resolved! Sim card

The pay as you go sim I ordered two weeks ago has still not arrived and I think my sim got cloned by a hacker

DAVEYLON by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos