Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Credit card address

The address on my credit card is an overseas address and your system will not accept it.

App

I can’t log into the app it keeps saying something went wrong

top up

just top up on my phone with pay as you go 10 pounds took out bank but no credit

O2 in Latvia, Im in Latvia, I use pay as you go bundle but i cant call somebody nd also do not rece

Hi im in Latvia, I use pay as you go bundle, so , at this time i do not use so much UK mobile phone number, thts why i ordered 5 Pounds Big Bundle... Nothing... I text text ROAM to switch Roaming regulations, still nothing, I cant receive any cals, a...

Cancellation

Hi there, my contract ends on 24 October and I no longer wants this agreement I want pay the lowest fare you have for voice only. I don’t need data thanks

Resolved! Missing device

Hi folks.Just logged onto to My02 to top up PAYG phone & got a shock.NO device or product on this account.YET they sent a code to phone WTH?Added phone & received another code which entered.After entering code got this message:Sorry we can't find any...

Resolved! Turkey big bundle pays as u go

How do I get a bolt on to use in turkey

Resolved! How can you change a £10 top up to a bundle as I wanted to continue my Bolton but got £10 credit in

I accidentally put credit on my phone instead of my monthly bill is there a way I can change it over to my monthly bolton

Opt out

Hello!How I can opt out my big bundle?Thank you.

New Big Bundle Sim

I bought the £10 big bundle sim for my daughter in store yesterday. The sim has connected to the network but the £10 we paid hasn’t activated so she cannot make calls, send texts etc. We have tried calling 4444 and typing in different numbers from th...

O2

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