Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Classic pay as you go - £1 minimum www charge?

Hello all, been a while since I posted so hello again from Northern Ireland. A family member has had the same O2 PAYG SIM/number since around year 2000. It was still on a legacy account with relatively expensive calls + txts and whenever he used it t...

voice mail

How do I retrieve my voice mail messages?

overseas postal code doesn't work

I can't use top up with an overseas card and billing postal code?

Top up

Hello, so the last time I topped my credit up, my tariff was £5 pound, I topped it up with £10 not realising, but I just want to know where that other £5 has gone so I can therefore put it onto my credit.

itemised bill

I do not agree with the balance on my account and would like to see an itemised invoice. Thank you

how do I register a new phone with the same number as before?

I have a new phone. I have ported my old number to the new phone. But I can't register my new phone because the computer insists that I still have my old phone. How do I get around this?

Can't connect to Virgin Media WiFi in London Underground

Hi everyone, it's a couple of months now that I'm unable to connect to Virgin Media WiFi in the London Underground because it says that I have to top up. That's weird because 1) this has never happened before and 2) I always top up at least once per ...

making calls from Malaysia

I'm trying to make a call to the UK from Malaysia from my Pay as You Go. I've done this before without any problem (apart from the fact its so expensive!) but now every time I dial a number (including 00 44) I get a recorded message saying 'the numbe...

Resolved! 5g for me.

Hello. First post.I would like to know if I need a new plan with 5g. In the past I have got by paying 10 pounds a month PAYG with unlimited texts, minutes and 3gb data. I usually end up with about 5 gb after it has rolled over from month to month.How...

Resolved! Free data usage

I'm on a Text and Web plan with 500Mb a month, which is usually adequate, but O2 recently added 1Gb to encourage me to browse more.My anniversary date is 24th of each month, and the 1Gb was added on 25th with expiry date of 29th.So I thought I'd give...

O2

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