Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! New Sim card

Hi how do I order a new PAYG sim card as need new size - going from iPhone 4 to iPhone 5 and want to keep same number thanks

Data use not showing

SInce I topped up at teh beginning of this month the data useage both on the 02 App and the website no longer shows me how much I have used ie it is unchanged. How can I get this fixed?

Resolved! Sms alerts

How do I opt back into my sms alearts for Facebook

Resolved! Moving abroad but want to keep uk number

I’m moving away so I will not be using my o2 number but I still want to keep my number for when I come back,

Double data promotion up to August 2019 for existing customers

Have any existing O2 PAYG customers here succeeded in obtaining the double data promotion for the £10, £20 and £30 tariffs? Although targeted at new customers, the T&C’s state that this offer is also open to existing customers provided they are on th...

Resolved! Swapping from pay as you go to contract

I have a pay as you go phone with £133 credit on,looking to swop to a contract phone. What happens to this if I go contract

Resolved! temporary connection to another internet (broadband box) when the credit is zero

Hi Sara Brown here Whenever I run out of credit on my Pay & Go account -to save a little money I prefer to connect up my phone to my sky internet which it shows up as having done so For some reason although the sim is an o2 P & G it wont let me send ...

Resolved! SIM card

I lost my phone with SIM card. Phoned and ordered a new SIM in the end of September, but still have not got it by now in the middle of October? live chat is always busy. Have been customer for more than 6 years.. what a disappoinment.

Resolved! Add a new phone number

add a new phone number [Topic title edited for clarity]

Resolved! Moved to 30p tariff without being notified.

I've been moved from basic pay as you go, which is like 2p a text, and moved to a 30p tariff per text without being asked. There was no notification, I only realized this morning.I have contacted customer support and moved off the new tariff back to ...

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