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Change from monthly to pay as you go

NickWeller
Level 1: Joiner
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Hello. 
move got a new O2 number  but would like to keep my old one too as a backup as I’ve used it as a recovery number for various accounts. Can I do this?

[mod edit: please do not post phone numbers on the public board. Thanks!]

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madasaf1sh
Level 53: Renowned
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@NickWeller 

 

Please remove your mobile numbers from the post, as this is a public forum, and your numbers can be scraped and used for nefarious purposes.

 

You have 2 options.

 

1. Ask o2 to migrate your old number to the new contract, then you dont need to run a PAYG sim that must be used every 6months to stop it being decativated. 

2. Ask Customer Services to move the old number to PAYG

 

In both options you will need to pay any termination fees due on the old number, in full before moving it to PAYG / Migrating it over. 

CS can be contacted on 202 from your o2 phone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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NickWeller
Level 1: Joiner
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Registered:

By that I mean change it to a pay as you go number. Top it up and keep it for a year to make sure I’ll no longer need it. 

Message 2 of 4
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madasaf1sh
Level 53: Renowned
  • 3399 Posts
  • 24 Topics
  • 738 Solutions
Registered:

@NickWeller 

 

Please remove your mobile numbers from the post, as this is a public forum, and your numbers can be scraped and used for nefarious purposes.

 

You have 2 options.

 

1. Ask o2 to migrate your old number to the new contract, then you dont need to run a PAYG sim that must be used every 6months to stop it being decativated. 

2. Ask Customer Services to move the old number to PAYG

 

In both options you will need to pay any termination fees due on the old number, in full before moving it to PAYG / Migrating it over. 

CS can be contacted on 202 from your o2 phone

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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NickWeller
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Thank you and sorry to post my numbers. Very stupid of me. I was trying to speak to o2 about it but couldn’t see how to do it. 

Message 4 of 4
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