Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...
Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...
Hello, I have contacted one of the staff in order to cancel my current contract to switch to Pay As You Go. The staff asked me if I want to keep my number and I said yes. However, a new SIM card arrived and it has a different number, while my old num...
Hi my phone is driving me mental today. Im on pay as you go and the balance is fine. I can't send or receive text messages since 11am and the same with WhatsApp and Facebook messenger. I can send and receive messages on WhatsApp to one group only and...
Hi I’ve topped up my PAYG account in the same way as every other month. However this time if I leave Mobile data switched on I’m being charged. I have a 2GB entitlement, but in a 24 hour period have been charged £1.33 from my account balance. This ha...
I losing my balance
Hi all i submitted a lost claim on my Apple Watch last weeko2 sent me a claim form to complete and return which I did - the automated email said I would have a response within a max of 2 days but a week later I haven’t heard a thing? Is this normal h...
Hello. move got a new O2 number but would like to keep my old one too as a backup as I’ve used it as a recovery number for various accounts. Can I do this? [mod edit: please do not post phone numbers on the public board. Thanks!]
I need my restrictions removed
Dear O2,Please consider to send message for customers to let them know if they ran out of bolt on (if it's all used or just expiring) before u start to charge for "extra" usage. It would be really nice. It could give a chance to buy a new bolt on ins...
I'm enquiring for my elderly aunt, she has pay as you go phone and she's lost it whilst out shopping,. She's had the same number for years. and had alot of credit on it.Is she able to transfer the same number to a new sim?. And even transfer the cred...
Hi folks, I've just received my £10 big bundle SIM, and I activated it today by topping up £10 online. This has definitely gone through and the £10 has been used up on the bundle. However, when I texted FREE10 to 21500 to claim my £10 free credit, I ...
