Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Moving mobile broadband SIM to a different device?

Hi Is it possible to move the SIM from a Huwaii mobile broadband device to an iPhone?I've tried this after my Huwaii exploded (hint: don't leave them in full sun in a conservatory!), and the SIM is registeed and connected to O2 3G but appears to be b...

Resolved! Snack 100 min bolt on

I quite often buy the £3 100 min bolt on but today the option seems to have vanished? Is it me or has it been withdrawn? There only appear to be data bolt ons.

Run out of data

Hi I'm currently in Hungary and my data stopped working checked in the app run out topped up for 5£ did not received it please help

Resolved! 0300

Are 0300 numbers free from my pay as you go account

Resolved! Topping up - PAYG

Hi! How can I top up my O2 PAYG (pay as you go), not having a UK credit / debit card, nor living in the UK? Can I use Paypal? Thank you.

difference between top up based and payment based

as the title says difference between top up based and payment based pros/cpns thanks

Resolved! Ipad payg

Hello please can someone help as I’ve phoned o2 3 times now and they haven’t been able to help. I bought a pre loaded sim for my sons iPad so that he can use it while we are away on holiday and I can’t get it to work. I have the sim in and when I go ...

Resolved! SIM Card not provisioned

3 days ago, my SIM suddenly stopped working and my phone said it is not provisioned. I can't use my 4G, texts or calls. I can't leave the house until Friday and since I can't call O2 for help, I'm stuck. I go on holiday next week so desperately need ...

Resolved! Change over of handsets and SIMS

I used to use a Doro Easy Phone 508 and recently bought a new handset - a Doro 7080. I thought it would be a straight easy swap, but it hasn't been the case as my old SIM was a standard one, thus too large for the new handset. I had recently ordered ...

Resolved! WiFi calling

I have a iPhone 11 and can’t seem to get WiFi calling working and it doesn’t show up in my setting?

O2

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