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[katiewilson1]

hi i have recently won some mo ey on a casion online and to claim my winning they have sent me this msg can u look at it and send me the relevent info i need as im on pay as u go and not contract.. 

In order to verify the mobile number used with ourselves, please provide confirmation that the number is on Pay as you Go. This can be obtained by contacting your network provider via live support; please ensure this shows the full number and confirmation that the number is on Pay as you Go. Alternatively, if you have an account with your network provider, we can accept a screenshot showing the full number from the Top Up page. If you need assistance, then to contact us on live chat, on the Dr Slot app or on our website https://www.drslot.co.uk: go to Support then select 'Live Chat'. Thanks, Dr Slot support.

[MI5 · Accepted solution]

@katiewilson1 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.