Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Change over of handsets and SIMS

I used to use a Doro Easy Phone 508 and recently bought a new handset - a Doro 7080. I thought it would be a straight easy swap, but it hasn't been the case as my old SIM was a standard one, thus too large for the new handset. I had recently ordered ...

Resolved! WiFi calling

I have a iPhone 11 and can’t seem to get WiFi calling working and it doesn’t show up in my setting?

Resolved! sim

I am on payg and have an i phone and recently bought a sony xz3, i put my o2 sim card into the xz3 and everything was working ok for nearly 4 months now i can't get a net work coverage on the phone, everything works ok except for messages( i can rece...

Resolved! MyO2 app

Hi I changed my monthly contract on pay as you go with my old number but when I open my app there is a new number and I have a problem to top up and I can't check my balance.

Resolved! topping up

i topped up £10 on my phone yesterday, just tried using my 4g but it’s not working?

Resolved! Spam texts daily

Every day from 6:30am and night until about 11pm (when I'm asleep) and through the day, I'm receiving text messages about receiving a new voicemail. I don't even have voicemail on my phone. I report it as spam, but they just use a different number!!!...

not accepting my card to top up

I have tried now for three weeks to top up my mobile phone on pay as you go. Each time a message says "uable to take payment" There is no problem with the card as I use it all the time. They keep telling me to top up but some how the system does not ...

Resolved! Leaving O2

Unfortunately I have an old mobile which I now no longer use so I want to cancel my SIM.I have been online to try and do that but it seems I have to contact you. However I have spent a long time trying to find contact details so now have to revert to...

Resolved! Keeping my old number

I have a new pay as you go SIM, the old one is not working, and want to keep my existing number. I only have a basic phone and cannot run the My O2 app. Is there a number I can ring to have this done manually?

Resolved! RECEIVING CALL

Hi Please help me, I cannot receive a call, it is going direct to voicemail Thanks

O2

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