Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! How long does it usually take for your number to switch from another network to O2?

I have given my PAC code to O2 and almost a week later my number still hasn’t transferred over. How long does this usually take?

Topped up but can’t get a tarrif

Topped up twice still not able to get a tarrif for my pay as you go

Cannot get PAC code

Cannot obtain my PAC code“ Oops. Something went wrong.There's been a slight problem getting your details. Please contact us for more help.”When trying to get it via my02.Try live chat but still in a continuous loop between safari / App Store even tho...

Resolved! Pay as go credit

I want to change network providers but i have £8 left on my pay as go that I will loose so what’s the best way to use it up without wasting it and last as long as possible? Or can I get it refunded? The only usage I want out of it is data. Can I use ...

Resolved! Standard rate

When i got 0 gb, why it deducted GBP 2 automatically??? Can I opt-out this function?

Messages

My texts on my phone don’t work but it’s unlimited

Resolved! not registered on network

not registered on network resulting from water ingress on my Samsung A10 Mobile please help

Resolved! hello where can I get my puk number

Hello I just nead my PUK number how do I get it? please help

PAYG Sim Card

Hi,I want to order a traditional pay as you go SIM card for my youngest child, so I can give her a very basic handset and let her go out to play at the nearby park safely.I have an account already and have a contract for my phone etc., but can’t seem...

Resolved! How to confirm age on pay as you go

I am trying to confirm my age and struggling.. I have registered with O2 what should I do next..

O2

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