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Dovey
Level 1: Joiner
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Can anyone tell me why my elderly neighbour top up his pay as you go phone of £15 that the amount has disappeared it's only used for emergency ifhe needs to call for which he has not use yet

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MI5
Level 94: Supreme
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@Dovey 

Credit is exchanged for allowances on bundle tariffs https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151888 Posts
  • 650 Topics
  • 28848 Solutions
Registered:

@Dovey 

Credit is exchanged for allowances on bundle tariffs https://www.o2.co.uk/help/pay-as-you-go/big-bundles

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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