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charged for unaswered calls

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wendi
Level 1: Joiner
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on ‎11-10-2021 15:48

on ‎11-10-2021 15:48

this morning i hade £2.48 credit, i tried ringing my taxi for work a few times, no one answered the phone so i hung up and tried again. after the 3rd time my phone directed me to the top up page as i all of a sudden had 0 credit. why was i charged for unanswered calls.

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madasaf1sh
Level 78: King of Kings
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on ‎11-10-2021 16:15

on ‎11-10-2021 16:15

@wendi 


Some call centres, connect you and then have a ringing tone whilst you wait on "hold" so that is why you may have been charged. 

You can always ring 4445 and ask if they can see the call and the duration. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12522 Posts
  • 80 Topics
  • 3288 Solutions
Registered:

on ‎11-10-2021 16:15

on ‎11-10-2021 16:15

@wendi 


Some call centres, connect you and then have a ringing tone whilst you wait on "hold" so that is why you may have been charged. 

You can always ring 4445 and ask if they can see the call and the duration. 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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