Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

voicemail seems to be always engaged

I am currently in Thailand but cannot receive my voicemail as when I enter 901 i always get an engaged signal. Any ideas?

Number porting Nightmare

Hello all, Writing here in absolute despair. I requested to transfer my number from Vodafone onto the O2 on Monday 7 Dec. Number port scheduled for Tue 8th. On Tue I got disconnected from Vodafone and my number got partially transferred onto the o2 s...

new to o2 PAYG and topped up on day of renewal (5th demeber) but states i have a credit ofr £3.89..?

...what does that mean? i cant be in debt as1) I never leave the house and data is OFF2) I topped up exactly when it told me to - the 5th of every month Can anyone explain? thanks

Cannot use my number when I’m in abroad

There is no network and I already top up my number but it’s show £0.00 on the credit

Return Moto g8 power lite

Want to return my Moto G8 Power Lite for a full refund due to known issues with Android 10 causing the phone to be not fit for purpose but I can't find how to do that.Link on https://www.o2.co.uk/help/device-and-sim-support/our-returns-policy to regi...

cant send txts to premium numbers

Why am i unable to send texts to premium numbers eg 64100?Samsung S10 Lite

credit on sim card

Hi, I have registered 6 sim cards on my account this morning. I have managed to upload credit on one but cannot upload any credit on the others. It says that I have to usae another card Any help appreciated

Roaming data

My data isn’t working in Jersey

I can not make or receive any calls, I can send or receive texts

Hello,I couldn`t get any bank calls from Lloyds, phoned o2 yesterday and they said it will take 24h to unlock all the calls. I was told to restart my phone, so I did several times. From yesterday I can not make or receive any calls , but I can or rec...

Resolved! Data

How long time takes to get extra 12gb data,if i topped up 10pounds credit on pay as you go,and sended text 3XDATA.?

O2

Forum Posts