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O2 insure - no response to claim

Elliebelle
Level 1: Joiner
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Hi all

 

i submitted a lost claim on my Apple Watch last week

o2 sent me a claim form to complete and return which I did - the automated email said I would have a response within a max of 2 days but a week later I haven’t heard a thing? Is this normal has anyone had any issues like this? 

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MI5
Level 94: Supreme
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@Elliebelle 

You need to chase O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 120705 Posts
  • 605 Topics
  • 18176 Solutions
Registered:

@Elliebelle 

You need to chase O2 Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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