Bolt on

[Anonymous]

I mistakenly added a bolt on , haven’t used it, can I get it removed and a refund please

[Cleoriff]

Hi @Anonymous I very much doubt it can be removed. You could give customer services a call and check though https://www.o2.co.uk/contactus

Edited to add: This isn't customer services you are talking to. It's a community forum made up of customers like yourself.

[Anonymous]

You can remove bolt on’s In your myo2 I think but doubtful you will receive a refund. 

[MI5 · Accepted solution]

No refunds once the bolt on has started, sorry.

7.0 If the Distance Selling Regulations apply, once your Extra Data Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

https://www.o2.co.uk/termsandconditions/archive/tariffs-and-bolt-ons/pay-monthly-extra-data-bolt-on-...

[jonsie]

Speak to customer service straight away.

[jonsie]

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@MI5 wrote:

No refunds once the bolt on has started, sorry.

7.0 If the Distance Selling Regulations apply, once your Extra Data Bolt On is activated you will not be able to cancel under the Regulations. Your statutory rights are unaffected.

https://www.o2.co.uk/termsandconditions/archive/tariffs-and-bolt-ons/pay-monthly-extra-data-bolt-on-...

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A no-goer then.....

[MercedesS]

Hello @Anonymous

Please let us know if there's something else we can do to help!

We hope to see you around 

Thanks a lot @jonsie, @MI5, @Anonymous and @Cleoriff