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Billing

Ripley
Level 1: Joiner
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I pay for O2 on a monthly Top Up, which takes £15 on the 22nd. Last month I topped up £15 on the 20th and on the 22nd it told me there was not enough money to pay the monthly charge so I had to pay another £15. Does anyone know why this might happen?   

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MI5
Level 94: Supreme
  • 150221 Posts
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@Ripley 

Charges incurred for calls or texts not included in your tariff would use your credit and leave you short.

If you call O2 on 4445 they can tell you what the charges were for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150221 Posts
  • 641 Topics
  • 28607 Solutions
Registered:

@Ripley 

Charges incurred for calls or texts not included in your tariff would use your credit and leave you short.

If you call O2 on 4445 they can tell you what the charges were for.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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