Two O2 SIMs, only one showing on My O2 - HELP!

[4pendo93]

I have two O2 SIM-only contracts, one is showing up fine on My O2, the other was ported across from Virgin Mobile and does not show up on My O2. I'm being billed for it correctly and being sent billing/notification emails to the same email address that I use to log into the My O2 account, but there's no record of that number connect to the account, only my other number. Any help appreciated.

[MI5 · Accepted solution]

@4pendo93 

O2 have messed up a system update which is affecting thousands of customers.

1) You can use alternative email to gain access. Give this to O2.

2) Or you can also request the original email to be released from the original account, and this can then be added to the migrated 360 account (this can take up to 28 days, however should be done sooner) 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202