Top up

[Adam786]

First I topped up 30 pounds then after that I topped 25 pounds but now I have got 40 pounds all together. And 30+25 is 55. But I have got 40

[Cabbagepatchkid]

Hi have you maybe got a subscription that may has come off as soon as you have topped up? Maybe worth looking into hope this helps x

[jonsie · Accepted solution]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this