Pay As You Go
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Forum Posts

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

Martin-O2 by Community Manager
  • 36 replies
  • 2 kudos

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Marjo by Former Staff
  • 15 replies
  • 2 kudos

Free £10 credit

I got a new SIM and topped up £10. The instructions were "text "free10" to 21500 within 28 days. It's day 3 and after sending the text I received "it looks like this offer isn't for you". My new number is 07907024285.I only got the sim because it see...

Unlocking phone

Hi, I need some advice on weather or not my device is in the process of being unlatched or not.I received a case I.D back within a couple of minutes saying that my phone has not been used on the network, so it is not possible - which was strange as I...

Garykad by Level 1: Joiner
  • 8 replies
  • 0 kudos

Registering EE sim

I have recently bought a phone that came with an EE sim and no number on the sim pack.. it wont let me make a call until I register so how can I find my phone number by imei or ssn?

Hannah6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Contract cancellation

I am trying to cancel my contract online as i have ordered a new phone, i can't get through to anyone on the phone, i was wondering if anyone knows where i can find this. Thanks

Sandra3 by Level 1: Joiner
  • 3 replies
  • 0 kudos

scam text message

I got a scam email this morning from an international number relating to my 02 payment. I accidentally clicked onto the link. What do I do about it. I have been unable to contact anybody by phone to get any advice and I am worried that my security of...

APKH by Level 1: Joiner
  • 3 replies
  • 0 kudos

top up

I can not top up I've tried to do it via ringing 4444 and still won't work any help?

lch by Level 1: Joiner
  • 1 replies
  • 0 kudos

Missing PAYG credit

Hi. My nan uses O2's PAYG Favourite Place top up. She has recently run out of this months minutes, and also her credit! She is high risk and cannot leave her house, so I topped her up £30 online yesterday. She got a text confirming this. Today her ba...

AimzOx by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Adding Credit to New SIM

Hello I have a new 02 SIM which I have put in an 02 iphone. As yet I have not been able to add any credit.I have also tried putting credit on the phone by using a credit card from the phone itself but that also does not work. Have tried calling your ...

Ark15 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 6 months free amazon music

Just upgrade sim with 6 months amazon music free cannot redeem it no got text from o2 saying yourvextra has been cancelled

Ollie22 by Level 1: Joiner
  • 2 replies
  • 0 kudos