cancel
Showing results for 
Search instead for 
Did you mean: 

Big Data bundle not working abroad (UE Data Roaming)

cavalierv6
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi, please help!
I recently bought PAYG 30 quid Big Bundle Sim, to use it in my tablet in UK as well as in Europe while Im travelling a lot. It worked in UK as it should, but now after crossing border its not working anymore - I can make calls, but I dont have data roaming as I should.
Obviously its turned on im my device. Please help!

Message 1 of 11
2,453 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 7 of 11
2,279 Views
10 REPLIES 10

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
O2 data sims don't work outside of the UK I'm afraid.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 11
2,289 Views

cavalierv6
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Ive been told it will work, same here:
https://www.o2.co.uk/help/pay-as-you-go/roaming-in-europegb.PNG

Message 3 of 11
2,288 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
You said you had a data sim?
You have shown a big bundle package which will work, but not data only sims.
Which do you have?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 11
2,286 Views

cavalierv6
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Sorry, 30GBP Big Bundle SIM, as screened above - bought it only for data in my Android tablet.

Message 5 of 11
2,284 Views

Anonymous
Not applicable

Deleted by me 

Message 6 of 11
2,280 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
OK, should work then.
Try a manual search for a different network to the one you have auto connected to.
Also check your apn is correct as detailed here http://www.geeksquad.co.uk/articles/o2-apn-settings
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 11
2,280 Views

cavalierv6
Level 1: Joiner
  • 4 Posts
  • 1 Topics
  • 0 Solutions
Registered:

WOW! I LOVE YOU! grin
Now its working as it should!
Why its not working from the very beginning on any of devices I tried...?

Message 8 of 11
2,274 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:
Sometimes things just need a little bit of help wink
Glad you're sorted.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 11
2,271 Views

EmilieT
  • 5434 Posts
  • 304 Topics
  • 65 Solutions
Registered:

Hi @cavalierv6 slight_smile

 

So happy you got this working with the help of @MI5, whereabouts are you travelling? Enjoy the adventure and welcome to the Community!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
signature

Message 10 of 11
2,213 Views