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on 23-11-2020 13:46
Solved! Go to Solution.
Accepted Solutions
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on 23-11-2020 13:50
It's most likely a failed sim card or a failed phone.
Try swapping sim card to a different phone and see if the issues follows the sim.
If so, you need to call O2 for a new one Guide: Coronavirus Community Help and Support
If it's the phone, it will need to be repaired but also check here if there are any local network faults O2 Service Status
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-11-2020 13:50
It's most likely a failed sim card or a failed phone.
Try swapping sim card to a different phone and see if the issues follows the sim.
If so, you need to call O2 for a new one Guide: Coronavirus Community Help and Support
If it's the phone, it will need to be repaired but also check here if there are any local network faults O2 Service Status
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-11-2020 13:59
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on 23-11-2020 14:18
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on 23-11-2020 14:37
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on 23-11-2020 14:37
He needs to see if it works off a different mast or not @Amand8
But is the sim works in another phone in the same location, it certainly points towards the phone.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 23-11-2020 15:06
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on 23-11-2020 15:07
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on 23-11-2020 15:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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