Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Resolved! Network Rejection Cause- phone not allowed MM#6

Purchased a refurbished sony xperia from O2 online shop. Put an an O2 pay as you go SIM Card into it and Im getting Network Rejection Cause- phone not allowed MM#6 , as if its locked to another network. Can anybody help?

Resolved! O2 rewards redeem email

I decided to redeem my rewards as an Amazon evoucher and didn't get the email with the evoucher code, I checked my junk/spam and definitely not there, have I lost my money?

All I want to do is use a newly purchased SIM. How hard can you make it?

I got hold of a SIM this morning from my local store. It says "Was 10GB NOW 50GB Just £20". When I got it home I found that this offer ended on 25th March 2020, but I could still activate the SIM. I created an account on o2.co.uk and registered the p...

Joined O2, signal very poor

I swapped from EE to O2 last Weds on PAYG Sim, and my number finally changed today.The signal in my house is pretty non existent now (was perfectly fine with EE and signal checker with O2 says it should be good). Is this because the swap maybe hasnt ...

Resolved! Roaming

So after entering Poland I am not able to use internet on my phone. It’s an iPhone and I tried everything, changing APN choosing network manually and once I get the 4g or E next to provider I get the pop up that I’m not subscribed to mobile network ;...

Caller ID off

Hie,When I call other people my caller ID is showing as unknown . I have checked my phone settings and my caller ID is on . I’m wondering if it could be O2 withholding my ID.

Resolved! Switching Providers

Please could you answer the following questions regarding switch codes:* If I have requested a new number from the new provider, what happens to the old number and the account?* I have not activated the new SIM because there are several issues with t...

Stop text offers

I have a PAYG sim in a device that lets my 86 year old mother press if there is anything wrong and it sends me a text.It seems to forward on every 4 days messages from O2 about topping up and getting 500 min free.When I get an alert, I think somethin...

Need proof of data usage and blacklisting

I need proof of data usage and blacklisting from O2 to make a claim for a lost phone , which are the steps to get this informations ? Thank you

Resolved! Top up

Hi i just topped up ￡15 on my phone but the balance says ￡5 but i got a message saying that i just topped up ￡15 so i was wondering what is actually going on

O2

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