Solved: Tariff

Leighton · ‎24-09-2020

If I have a balance /tariff of £17 Does that mean that is what will pay for my top up next month

MI5 · ‎24-09-2020

You top up for whatever amount your bundle requires, £10, 15, 20 30 etc.

If you have a balance of £17 and your requirement is less, it will come form your balance, but you will have to top up your balance if your bundle is a higher cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎24-09-2020

@Leighton

You top up for whatever amount your bundle requires, £10, 15, 20 30 etc.

If you have a balance of £17 and your requirement is less, it will come form your balance, but you will have to top up your balance if your bundle is a higher cost.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Leighton · ‎24-09-2020

So if I am on a £10 top up bundle but have £17 Balance tariff would it take it out of the tariff

MI5 · ‎24-09-2020

@Leighton wrote:
So if I am on a £10 top up bundle but have £17 Balance tariff would it take it out of the tariff

@Leighton

Yes, that is correct.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Marjo · ‎25-09-2020

Good morning @Leighton Happy Friday and welcome to our community!

Looks like you got helpful advice above so hopefully you're all sorted. Let us know if you need any additional information anytime.

O2

Tariff

Big bundle £15 not applied

Sim

Change tarrrif

Data Usage

5G on pay as you go