Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

i cannot make calls, send texts or access mobile data on payg sim

At the end of July I went to paygo sim as it offered more data for less money than my pay monthly contract with o2. Since this moment i have not been able to make calls, send texts or access mobile data. I can receive texts and calls. I can use wifi....

Big Bundle

Hi does anyone know how to cancel a Big Bundle? I topped up and 02’s charged me for the money I topped up for a big bundle when I don’t want this.

Resolved! How to check what you've used to use up your data

So my phone has a weird problem because I've only called 2 people and I have no credit

Big bundle tariff

Want to change my tariff to a big bundle and it says the start date will be Sept 2039? Why is this?

Resolved! Top up

Topped up without activating my card. Now lost my money. What can I do

No service

Randomly my iphone has just started saying no service

Refund Credit

Hi, I topped up my sons phone but the credit has gone on the wrong number (for some reason the wrong number is linked to my O2 Account) if there a way of getting this returned, so can put on the right number?

Resolved! Kidsnav phone won’t connect to network

I have a Kidsnav watch which will not connect to the network. How can I check if my SIM card is activated

Resolved! My O2 number taken from me..

Hi, hope you can help me.Ive been with O2 for aroung 20 years...and had my number for probably 15 years..I retired last year from work, and have not really used the phone number and carried it just incase of emergency.It had £4.00 credit.I now find t...

Resolved! £5 free credit

Hi. I had a text come through saying that if I get the o2 app then I’ll get £5 free credit which will top up automatically to my account. I’ve got the app, registered, but no top up. Why? Have I done something wrong?

O2

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