About calls outgoing and incoming

[Amand8]

My sons phone has been saying searching at the top for over 3 weeks now. I've heard it's something to do with the carrier. Has anyone had this problem and been able to fix it?

[MI5 · Accepted solution]

@Amand8 

It's most likely a failed sim card or a failed phone.

Try swapping sim card to a different phone and see if the issues follows the sim.

If so, you need to call O2 for a new one Guide: Coronavirus Community Help and Support 

If it's the phone, it will need to be repaired but also check here if there are any local network faults O2 Service Status

[Amand8]

OK thank you. I'll try that. I did contact apple it's an iPhone 6 he has. and they said it would cost about £300 to get fixed but I've been told to contact 02 to see if they can help.

[Amand8]

It’s not the sim I’ve just tried it in my phone. I’ve tried network checker that’s saying there’s a mass not working as it should in my area but my sons phone has been like this for about 3 weeks surely that should have been fixed by now. I’m guessing the phone itself is broken 😢

[MI5]

He needs to see if it works off a different mast or not @Amand8 

But is the sim works in another phone in the same location, it certainly points towards the phone.

[Amand8]

OK thank for your help 😊

[MI5]

You're welcome