10£ big bundle not activating

[ER]

I bought my montthly £10 o2 and excpeted that it will activate my bundle, but this time i will get more date and etc., but it did not activate anythign and when i sent sms ordering my bundle it just said that i already have, so i tried to use my data and obviously it took money away from my £10 as nothing was activated, so basically i lost my 10, today bought another £10 and again nothing is happening. How can i get the £10 bundle to be activated ?

[Cleoriff · Accepted solution]

Hi @ER 

I think your best bet is to give customer services a call and find out what's happening?

Guide: How to find help & contact O2 

We can't help with account related issues here on the forum.

Best of luck and welcome

[EmilieT]

Hi @ER, and sorry to hear you were having some issues with your bundle. Have you made any progress now? Did you get a chance to contact customer service?

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