29-07-2020 11:51 - edited 29-07-2020 11:52
You ned to use your old sim in new phone or do a sim swap Guide: Sim Swap: a mini guide 2017 update
Get that working first.
If this is a new contract to O2 you need to call to activate the sim.
Numbers here Guide: Coronavirus Community Help and Support
and help on wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
on 30-07-2020 16:31
→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? See if the My O2 how-to guide will help
If you'd like to take part, why not register?