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Level 1: Joiner
Posts: 2
Registered: ‎19-05-2015
Accepted Solution

wifi calling not kicking in on new phone

I ve received new phone and new sim .All happy but cant get WiFi calling.Help needed

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Level 1: Joiner
Posts: 2
Registered: ‎19-05-2015

Re: wifi calling not kicking in on new phone

there s also a message saying SIM1 not provisioned

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Posts: 106,037
Topics: 554
Solutions: 13,953
Registered: ‎04-04-2012

Re: wifi calling not kicking in on new phone

[ Edited ]

@molliecollie10 

You ned to use your old sim in new phone or do a sim swap Guide: Sim Swap: a mini guide 2017 update 

Get that working first.

Edit:

If this is a new contract to O2 you need to call to activate the sim.

Numbers here Guide: Coronavirus Community Help and Support 

and help on wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Community Manager
Posts: 7,637
Registered: ‎23-07-2014

Re: wifi calling not kicking in on new phone

Hey there @molliecollie10 , let us know if you need any further help with this or if you're all good now with the next steps provided above by @MI5 Smiley Happy

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