Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Call from people who haven't made calls

Hi I have periodically received calls where the phone hasn't rung (rang?). I've called the number back and the individual on the other end has told me that they haven't made any calls recently. I told them my name (probably ill-advised to to so) and ...

Delivery of headphones

Hi, I upgraded my phone approx 3 months ago in a deal that provided me with free wireless earbuds to match my new phone. I received the phone but am still waiting on the earbuds, can someone let me know when i am to expect this delivery? Many thanksN...

New sim for upgrade is not working

I've received my new upgrade phone and sim but the new sim does not seem to be working

Deposit

I would to get my deposit back as I’ve been waiting and trying to get in touch with someone now. It’s been 4 almost 5 months and still nothingPlease can I get help on this...

Free gift

I was offered a promotional gift from Huawei when I signed with 02. I still haven't heard anything from them and the claim line has closed. Anything I can do?

My O2 rewards haven't been sent to me

The other day I went to spend my o2 rewards and I chose a £10 Amazon egift card. Several days later I still haven't received the card number through my email. I can't find any FAQs on the issue and there is no live chat to resolve the issue. What do ...

Apple Watch not connecting to O2 data

I purchased an Apple Watch 5 with esim. I’ve just moved to O2 for the ability to pair this watch with my new contract.I keep getting this error on the Apple Watch app, when I go to settings > mobile data:“Apple Watch on O2 is only available to person...

cancel new car policy

Hii want to cancel my new car policy but due to covid when you phone up you are told to make any changes online but when you go to your account it says you have to phone up and speak to an advisorany advice

Payment taken but received no order confirmation

I recently went to purchas apple airpods from the o2 website, despite not being an o2 customer. I had entered all of my details but a screen popped up saying 'something went wrong' and the payment had been taken even though the order had not gone thr...

Use of WiFi for 02 calls?

I have just purchased new IPhone 5SE. It incorporates a facility to use WiFi for calls. I have 02 pay as you go. Does this allow this or do I need a bolt on or contract to comply?

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