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Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Martin-O2 by • Former Staff
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Resolved! Free gift

Hi, i purchased a huawei p30 pro from one of your stores last saturday 13/7/19 and I am trying to claim my free gift, its asking me for my access code. Where do I get my access code as i wasn't given anything when i purchased the phone. Thanks

Me1 by • Level 1: Joiner
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  • 5 replies
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Resolved! Free gift

Brought the huawei phone and can claim a free gift but brought online and need a proof of purchase can’t find an email with receipt on. What can I send that will qualify for the free gift?

Loulou89 by • Level 1: Joiner
  • 716 Views
  • 2 replies
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Resolved! Disney+

I have just upgrade my contract to a sim only deal (£10 10GB) which confirms free 6 months Disney+ pass but I have not received any confirmation, also as I already have Disney+ subscription, is it possible to add it onto my existing subscription?

M79 by • Level 1: Joiner
  • 495 Views
  • 1 replies
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Resolved! o2 not giving refund at time to their customers

For me o2 are nothing but a people who don't know how to act with their clients,previous week I order a phone for which my request was declined BUT still o2 take my upfront money and it's already around a week I still waiting for a refund,anyway I do...

Dm2 by • Level 1: Joiner
  • 756 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Recycle

Hello, I’mTrying to order an O2 Recycle parcel for a friend. They cannot remember their log in / password for my O2 and we cannot reset it. Can anyone help pls.

Kat86 by • Level 1: Joiner
  • 524 Views
  • 2 replies
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Resolved! O2 mobile fraud - help please

Hi I was searching online to seek a resolution to a mobile phone fraud. I have discovered an application in my name for a phone (22nd June). I have also had this with Vodaphone and Virgin Mobile who are currently dealing with the matter. The phone ha...

AndrewO by • Level 1: Joiner
  • 808 Views
  • 4 replies
  • 0 kudos

Resolved! Age verification

How do I go about lifting the age verification when I can’t go out as I’m shielding and don’t have a credit card?

Emily6 by • Level 1: Joiner
  • 656 Views
  • 2 replies
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Unable to claim my Galaxy Buds

Having a lot of issues contacting o2 at the minute.Upgraded to s20+ last week cant claim the galaxy buds as per promotion as they are only accepted claims up to march.Work email won't register on the phone but I can sign on on the Internet. I type in...

LOTTIE91 by • Level 1: Joiner
  • 663 Views
  • 2 replies
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Resolved! Can I order my upgrade on O2 Refresh and then join my Mum's O2 Family Plan?

Hello everyone, My O2 Refresh contract is due to expire on the 23rd of August of this year and I was wondering if I could upgrade my phone myself and then register my own phone on my Mum's O2 Family Plan using her phone as she's not sure how to do it...

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