Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Mobile payment through Xbox

Hello, my son pays his Xbox live membership through his mobile o2 account, he has tried to renew but it’s not letting him pay it’s saying he needs to contact o2 to let the payment go through, but we can’t get on to 02 chat and the lines are only for ...

Adding Audible as an extra (6 month) subscription

Hi Community, Upgraded my mobile last week and as part of the upgrade i choose 1 add-on, namely Audible. Got the notification to activate, done that, but when i sign into Audible how do i activate this 6 month free subscription. ThanksThomas --------...

Resolved! Cancelling Insurance Bolt On - Not possible through MyO2 or 202 ?

I'm looking to cancel my insurance Bolt On, but there is no option to do this through MyO2 , and I was recommended through the forum and chat bot to call 202. Once I told the robot on the helpline I wanted to cancel my insurance I was told this was n...

Resolved! End contract

HelloI moved to another country and now I need to cancel my contract with O2, I am not sure how to do it.thanks

Call from people who haven't made calls

Hi I have periodically received calls where the phone hasn't rung (rang?). I've called the number back and the individual on the other end has told me that they haven't made any calls recently. I told them my name (probably ill-advised to to so) and ...

Delivery of headphones

Hi, I upgraded my phone approx 3 months ago in a deal that provided me with free wireless earbuds to match my new phone. I received the phone but am still waiting on the earbuds, can someone let me know when i am to expect this delivery? Many thanksN...

New sim for upgrade is not working

I've received my new upgrade phone and sim but the new sim does not seem to be working

Deposit

I would to get my deposit back as I’ve been waiting and trying to get in touch with someone now. It’s been 4 almost 5 months and still nothingPlease can I get help on this...

Free gift

I was offered a promotional gift from Huawei when I signed with 02. I still haven't heard anything from them and the claim line has closed. Anything I can do?

My O2 rewards haven't been sent to me

The other day I went to spend my o2 rewards and I chose a £10 Amazon egift card. Several days later I still haven't received the card number through my email. I can't find any FAQs on the issue and there is no live chat to resolve the issue. What do ...

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