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Level 1: Joiner
Posts: 1
Registered: ‎18-04-2019
Accepted Solution

test

Hi, I had a texxt from an unknown number / organiation " FreeMsg: Thank you for Your freetrial of fitguru from Taptronic will end on 13/04/19. Then£3.00 per week until you text STOP to 64055. HELP? 03302231099"

 

I do not know of the organisation, I GOOGLED the number 64055 and it appears there are others as concerned as I am. General consensus is they are contacting random numbers, if yoy respond they know its a live number.

 

I do not want to make any payments of £3.00 / week and do not know what I should do to ensure this is the case.

 

Any help or advice welcome.

 

Mike

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Level 47: Going Places
Posts: 5,929
Registered: ‎26-03-2014

Re: test

First reply to the message with Stop.
Second keep checking your bill/balance to see if you have been charged.
Third (only if you are a pay monthly) is to ask o2 to place a bar on this type of thing on your account. This will mean that even if you are subject to a scam in the future (and these are just that) then you won't be charged.
Further information about these can be found below:
https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
https://www.o2.co.uk/charge-to-mobile
https://payforitsucks.co.uk/o2-payforit-faq/
https://payforitsucks.co.uk/phone-paid-services-authority-consultation-on-subscription-services/
There is also a petition on the forum asking o2 to review how people can sign up to these services - well worth sticking your name on it:
https://community.o2.co.uk/t5/Discussions-and-Feedback/Premium-rate-services-petition-to-O2/td-p/118...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: test

Good morning @MikeGW, did you get a chance to read through al the helpful links above over the weekend? 

 

If you have any additional questions, please let us know, and welcome to the Community! slight smile

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