10-06-2014 00:12 - edited 10-06-2014 00:13
10-06-2014 00:12 - edited 10-06-2014 00:13
Hello,
o2 are becoming a joke, they messed up my account last month and said i owed them £15 which i dont as i have all the payments to hand, first advisor said she fixed it, clearly she didnt because my phone got barred, next advisor said he has also fixed it, unbarred the account and this is a few days later so i have lost days on my contract but still getting charged but said he would apply credit for the loss of days, now 3rd advisor said he had fixed it, unbarred the account and applied £15 to my account which i presume is to bring my account upto date however he ignored me when i said i have lost days of service and then after a while trying to explain he closed the chat and here is a screenshot: https://www.dropbox.com/s/hbbeeoh05sowsj6/2014-06-09%2023_11_44-.png
didnt give me a chance to reply he closed the chat, so o2 your breaching the contract of offerring a service oh and my phone is still barred!!!
Solved! Go to Solution.
on 10-06-2014 01:55
on 10-06-2014 01:55
on 10-06-2014 06:32
on 10-06-2014 06:32
on 10-06-2014 08:36
on 10-06-2014 08:36
With the amount of times clients are being advised to 'Not use Live Chat' for issues of this nature, it is now
becoming a bit of a joke.
If O2 are not prepared to assess this service and re-train live chat personnel they should close it down
Cynically, I would say they are relying too heavily on experts on this forum to give advice and support.
Sadly this is often too late as is shown in this case
Veritas Numquam Perit
on 10-06-2014 08:43
on 10-06-2014 08:43
on 10-06-2014 09:06
on 10-06-2014 09:06
Of course it is BoB....However, regardless of how good this forum is, it should never be a replacement for a
service O2 PAY people to do surely?
Veritas Numquam Perit
on 10-06-2014 10:04
on 10-06-2014 10:04
on 10-06-2014 10:23
on 10-06-2014 10:23
Webchat does have it's uses and I have had queries resolved by them. Whilst they would not in any way be my preferred means of contact, sometimes circumstances dictate that you need to use them, no network, home phone or abroad for example.
However, they have fallen short for so many people on here, wrong advice given or wrong process followed resulting in prolonged problems and loss of faith in O2.
Chat should be seen as an extention of customer service in the UK and not as a replacement or a cheap alternative for the service we have been accustomed to, indeed, I feel, entitled to. Hope you get this problem resolved asap but I feel you will only do so over the phone.