doorstep swap

[Anonymous]

Hey guys after a couple of months of arguing o2 are replacing my phone, I was just wondering if when the courier delivers my new phone do i need the box and all the leads for my faulty one to be sent back

[Anonymous]

Hi.

From memory all they will send is the phone itself.

Keep the charger and leads.

[Anonymous]

you will just get a handset in a brown box so keep the leads and charger and remember to remove your sim as I recall you have an htc one so no removeable battery or back
cover
I'm glad you finally got what you were entitled to well done

[MI5 · Accepted solution]

You may also have to retain the battery and battery cover if they are removable.
Don't forget to remove your sim and sd card too if you have one.

[Anonymous]

Have you got this sorted yet @Anonymous ?

[Anonymous]

Hey @Anonymous yeah I got it sorted they sent me a brand new phone charger and heatset and I just had to give the delivery guy my old phone 🙂

[Anonymous]

Nice one @Anonymous I'm so glad you got a new phone in the end it's what I certainly think you were entitled to well done

[jessicalam_]

Hi, 

I am due a doorstep swap, how long did it take from when you requested/were told you were going to swap to actually receiving the phone?

Thanks in advance

[MI5]

They should tell you when they are coming with the replacement phone.