SIM activation

[Anonymous]

how do i activate a replacement sim ?

[Anonymous]

If your existing SIM is working, please use the ‘Swap My SIM’ service to activate your replacement SIM card here at http://swapmysim.o2.co.uk/.

If this is a new contract it can take up to 24 hours to activate and it should do it automatically

If its a PAYG SIM then you need to top up to activate it, which you can do here: http://www.o2.co.uk/help/pay-and-go/topping-up 

[Anonymous]

its a replacemet as my other got damaged

[viridis · Accepted solution]

The top link posted by @Anonymous is the one you require for replacements
http://swapmysim.o2.co.uk/

However, if yours is damaged and cannot receive the confirmation code then I suggest calling customer services on 0844 847 0202

[Anonymous]

thanks

[Anonymous]

Hello @Anonymous and a Warm Welcome to the Community Forum.


If you turn your phone off and on or toggle any airplane mode on and off ,this will help the reset to the network after the swapmysim process.

Let us know how you get on.