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Anonymous · ‎10-07-2017

my site at www.sunshineproperties.co.uk is being blocked by 02 and asks the user for their credit card details.

There is no adult content on my website.

I've tried calling 202 on several ocasions but i get nowhere as they don't seem to understand my problem.

Regards

Raymond

MI5 · ‎10-07-2017

This link explains why sites get blocked and how to appeal if you think a site is wrongly classified http://www.bbfc.co.uk/what-classification/mobile-content

[from the website and confirmed by the OP] sending an email to IMEscalations@o2.com is the way to go.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎10-07-2017

Let us know how you go on getting the site unblocked.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Beenherebefore · ‎10-07-2017

It might be the photo of the Children's Play Area.......O2 may use a combination of words and images to identify suspect data.

We know from their efforts on this Community regarding personal data being posted that the system can be faulty.

"My life is a facsimile of a sham"

Martin-O2 · ‎18-07-2017

Hi @Anonymous can you provide an update on your situation? Have you got your site unblocked yet?

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Anonymous · ‎28-07-2017

Hi, I've taken off all lists and I have sent an email to imescalations@o2.com as MI5 suggested. I'll report back on the outcome.
Regards

Anonymous · ‎02-08-2017

I've just received an email from imescalations@o2.com saying that my website has been reclassified and I should have no more problems.
If anyone else has this problem, an email to IMEscalations@telefonica.com is the way to go.

Thank you everyone for their help, it is much appreciated....

Regards,

Raymond

MercedesS · ‎02-08-2017

Hello @Anonymous, thanks for coming back and let us know! We hope to see you around!

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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