o2 is blocking my website

[Anonymous]

my site at www.sunshineproperties.co.uk is being blocked by 02 and asks the user for their credit card details.

There is no adult content on my website.

I've tried calling 202 on several ocasions but i get nowhere as they don't seem to understand my problem.

Regards

Raymond

[MI5 · Accepted solution]

This link explains why sites get blocked and how to appeal if you think a site is wrongly classified http://www.bbfc.co.uk/what-classification/mobile-content

[from the website and confirmed by the OP] sending an email to IMEscalations@o2.com is the way to go.

[jonsie]

Let us know how you go on getting the site unblocked. 

[Beenherebefore]

It might be the photo of the Children's Play Area.......O2 may use a combination of words and images to identify suspect data.

We know from their efforts on this Community regarding personal data being posted that the system can be faulty.

[Martin-O2]

Hi @Anonymous can you provide an update on your situation? Have you got your site unblocked yet? 

[Anonymous]

Hi, I've taken off all lists and I have sent an email to imescalations@o2.com as MI5 suggested. I'll report back on the outcome.
Regards

[Anonymous]

I've just received an email from imescalations@o2.com saying that my website has been reclassified and I should have no more problems.
If anyone else has this problem, an email to IMEscalations@telefonica.com is the way to go.

Thank you everyone for their help, it is much appreciated....

Regards,

Raymond

[MercedesS]

Hello @Anonymous, thanks for coming back and let us know! We hope to see you around!