Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! Underground WiFi

Hi Team, I have an O2 account (I'm logged in now) but my phone number is on a sky network. I understood that anyone who has an O2 account can access underground wifi through the Virgin Media service that works with O2? Whenever I select O2 on this vi...

Resolved! Accessory Tracking?

Do the accessories which are shipped by Royal Mail have tracking numbers?

Resolved! Order delivery

I ordered my Samsung S8 on Friday and paid for Sunday delivery £8.99. I haven’t received any tracking details from O2 and the status online as it stands right now on the Sunday still says in process! I’d be really annoyed if I don’t receive my item t...

Resolved! Everyone's busy?

All the phone lines and the chats are busy/down today. What's going on?

Resolved! Mobile number

Hello, I was wondering how I can use my original mobile number with my new phone that will be arriving tomorrow? As my old phone is broke I also can’t use that number so I can’t log into my o2 account.

Resolved! Live chat not working.

Hi guys, is anyone else having trouble getting a response from live chat? Thanks.

Resolved! Way too long to get replacement iphone x

So I put in an insurance claim for a smashed screen two weeks ago. Fantastic telephone service. Talked through what happened and no problem...was told the courier would bring the replacement and collect the damaged phone two days later Then told the ...

Resolved! WiFi calling...

WiFi calling worked for first day on my galaxy S8 now icon has disappeared and no longer allows calls? Still switched on on account and phone... what's going on!?

Resolved! Reporting suspicious activity

Hi, I had a call from a number yesterday that I don't recognise. I noticed this morning that my phone sent a text after this number called - "I'm on my way." I never sent this text. All I can imagine is that an app on my phone has perhaps done this. ...

Resolved! International calls

I am in Greece but unable to ring any of my contacts. I keep getting a Greek woman telling me that the number either doesn't exist and to ring some international directories number.

O2

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