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Cancellation

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STEPHEneVANS
Level 1: Joiner
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on ‎07-08-2018 14:12 - last edited on ‎07-08-2018 16:08 by

on ‎07-08-2018 14:12 - last edited on ‎07-08-2018 16:08 by

I had a phone call two weeks ago to join up on a £20 per month deal they sent me a sim card out but sent it back tuesday afternoon due to not whating it but you still took money from my bank account i've informed bank to cancel direct debit

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MI5
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on ‎07-08-2018 14:28

on ‎07-08-2018 14:28

@STEPHEneVANS wrote:

I had a phone call two weeks ago to join up on a £20 per month deal they sent me a sim card out but sent it back tuesday afternoon due to not whating it but you still took money from my bank account i've informed bank to cancel direct debit

Hi @STEPHEneVANS 

This isn't O2 you are talking too.

Please cancel correctly https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 and do not cancel your direct debit until your account is clear.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152272 Posts
  • 651 Topics
  • 29037 Solutions
Registered:

on ‎07-08-2018 14:28

on ‎07-08-2018 14:28

@STEPHEneVANS wrote:

I had a phone call two weeks ago to join up on a £20 per month deal they sent me a sim card out but sent it back tuesday afternoon due to not whating it but you still took money from my bank account i've informed bank to cancel direct debit

Hi @STEPHEneVANS 

This isn't O2 you are talking too.

Please cancel correctly https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 and do not cancel your direct debit until your account is clear.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎08-08-2018 10:32

on ‎08-08-2018 10:32

Hi @STEPHEneVANS, and welcome to the forum slight_smile I hope the info in the link @MI5 shared above helps you get this sorted, but please let us know if you have any additional questions!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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