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Accepted Solutions
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@STEPHEneVANS wrote:I had a phone call two weeks ago to join up on a £20 per month deal they sent me a sim card out but sent it back tuesday afternoon due to not whating it but you still took money from my bank account i've informed bank to cancel direct debit
This isn't O2 you are talking too.
Please cancel correctly https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 and do not cancel your direct debit until your account is clear.
- 144206 Posts
- 634 Topics
- 27635 Solutions
@STEPHEneVANS wrote:I had a phone call two weeks ago to join up on a £20 per month deal they sent me a sim card out but sent it back tuesday afternoon due to not whating it but you still took money from my bank account i've informed bank to cancel direct debit
This isn't O2 you are talking too.
Please cancel correctly https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774 and do not cancel your direct debit until your account is clear.
- 5434 Posts
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Hi @STEPHEneVANS, and welcome to the forum 
I hope the info in the link @MI5 shared above helps you get this sorted, but please let us know if you have any additional questions!
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
