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How do I make a complaint about poor customer service?

SharonT
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I am stunned to discover how difficult it is to make a complaint about very poor customer service received from O2 guru! I had made an appointment with one of the gurus to call me about a persistent problem today at 3pm. I waited for about 10 minutes and no call. Then I tried to call him - he was on another call and promised to call back in 5 minutes. Waited another half an hour - nothing. Then went through the rigmaroll of calling back to speak to someone and still impossible to speak to the original guru. When I asked how I make a complaint - I was told to go online. After much searching - there is NO CLEAR LINK enabling customers to make a complaint. Could anyone help me to find the place where one can complain??!! 

 

Thank you...

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MI5
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@SharonT how to here https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151890 Posts
  • 650 Topics
  • 28848 Solutions
Registered:
@SharonT how to here https://www.o2.co.uk/how-to-complain
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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Hi @SharonT use the resolver service to complain in this link 

 

https://www.o2.co.uk/how-to-complain

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jonsie
Level 94: Supreme
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That's just awful treatment for a customer from a guru. I think this should be fed back @Martin-O2 it's basic customer service. You promise a call back then you make damn sure you call back.

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