Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! missing rewards voucher

I selected to have my credit sent to me in the way of a voucher, I selected the web option to have it sent to me rather than post as we are in lockdown.although it is showing in my history as selecting the voucher I still have not had the code sent t...

Locked phone

I purchased a 2nd (basically new) hand iPhone 7 plus & when I received it I got the message no service In The top left. When I go on my network it says ‘ phone not allowed ‘ I have a Tesco sim (o2) , Thanks for the responses

Need Help

Need help tryed 4 times getting angry confused still not happy still not sorted.Info P.A.G[removed personal details] GAINED P.M.SIM.[removed personal details]. would like to keep old number plz and account setup help . I've got and done[removed perso...

Insurance

I want to purchase insurance for my phone and Apple Watch

Resolved! Changing my number using PAC code

I’ve had this phone for 4months now but was seeing out another contract for that duration. I have ended the other contract now and have got my pac code from that old number, how do I use it to change my current number?

Redeeming Disney+ offer

As part of my pay monthly plan, I was offered 6 months free Disney+. I’ve just gone to redeem it and have been sat staring at a loading screen for about 15 minutes now. Any ideas?

Resolved! O2 keeps blocking texts from an important number

Would anyone know how O2 can be asked to unblock messages from a specific UK phone number sent to my iPhone? O2 currently treat these messages as SPAM but texts from that phone number are very important to me.

Amazon music unlimited

HiI have managed to activate the free 6 months of Amazon Music Unlimited. How do I use this with my Alexa devices?TIA

Existing sim only contract. To new provider

I have currently got a sim only contract. But I want to move provider with my phone number but give the sim a new number as I am giving my sister my current iPhoneX and keep the o2 sim still paying for what I am just now. Just change the number to a ...

Insurance claim

Hello, I have broken my phone screen, how do I claim on my insurance and get it repaired? I've never made an insurance claim. So really don't know how it all works. Thanks

O2

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