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Level 1: Joiner
Posts: 1
Registered: ‎02-11-2018
Accepted Solution

Why is O2 denying cashback claims that are valid?

Went with O2 for the cashback as the PAYG costs are almost exactly the same as all the other networks.

 

Trouble is O2 has now declined my cashback...  Obviously I am a new O2 customer so why was it declined?

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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Why is O2 denying cashback claims that are valid?

@Honda2ner we are all customers here like yourself so would have no idea.

You'd be best advised to contact customer services to check the details of the offer http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 64: Magistrate
Posts: 13,434
Registered: ‎31-03-2010

Re: Why is O2 denying cashback claims that are valid?

@Honda2ner Is the cashback offer from O2 directly or from a third party seller?

I DO NOT WORK FOR O2



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Level 13: Prompter
Posts: 936
Registered: ‎22-01-2014

Re: Why is O2 denying cashback claims that are valid?

@Honda2ner you will need to raise a cashback claim on the 3rd party, eg Quidco / Topcahback etc. Who did you use?

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Posts: 75,225
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: Why is O2 denying cashback claims that are valid?

I've never known O2 to offer cashback, it's always through a third party so you will need to chase it up with the provider.

Do let us know how you get on with this as it will help others trying to get cashback.

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Why is O2 denying cashback claims that are valid?

Hi @Honda2ner, and welcome to the forum Wave There's some good advice above so please take a look and let us know how you're getting on with this!

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