Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! how do I get my PAC number

How do I get my PAC number from o2?

Resolved! Parental control for internet.

When I ring 61018 it tells me that I have to ring 61818 to turn off parental control. When I ring 61818 it tells me I don’t have parental control. So why won’t 61018 allow me to input my credit card details to turn off the internet blocker? It’s real...

Reporting Fraud

Dear All,I would appreciate if somone could kindly advise where and how you can report a matter of fraud to O2?Many thanksShaz

Credit File Refferals

I have today applied for a mortgage and unfortunately got declined. This was due to O2 logging a default against me for £12. The default was paid back in June 2018 but the defaukt is still showing on my credit score. O2 customer services have confirm...

Resolved! Resolve my credit file

I need my credit file to be resolved as i have paid off the outstanding debts for a year now and sent mails to creditfilereferrals@o2.com concerning this issue but i am yet to receive the reply or resolved problem.Thank you

Ways to Pay guide(s) amended

Just for info I have amended the guide above.I have also split them into two separate guides ie Contract and PAYG The PAYG Guide now includes Top up via the My O2 app https://community.o2.co.uk/t5/How-to-Guides/How-to-Pay-Your-Bill-Contract/ba-p/1014...

Resolved! Galaxy 4 watch

I'm looking to buy the new galaxy 4 watch, do o2 provide a sim and tariff?

Resolved! How long does it take Open

I have supplied my pay slip and all other detail last week. I was told it might take 3 days to get the discount applied. But it has now been more than 7 days

Resolved! Adding to my contact

Hi I have the s9 on contract with you and would like to add the rose gold smart watch would I be able to do that?

Resolved! Texts going twice

When I send a text message it comes up twice in recipient's phone.Can anyone help?

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