Netflix

Cazza1975 · ‎23-12-2018

I’ve just went and changed my tarrif and should have 6 months free with Netflix but it comes up as number not eligible

Cleoriff · ‎23-12-2018

Hi @Cazza1975

Have you followed these steps?

https://netflix.o2.co.uk/Offer

This is another offer which is causing major problems, so if you have done everything required, I will ask our community managers @Martin-O2 and @EmilieT to help.

They will be back here tomorrow

Veritas Numquam Perit

Welshmabinogion · ‎23-12-2018

I have the same problem

Welshmabinogion · ‎23-12-2018

Opps. We cant confirm your number.

We have,nt been able to verify your number because of a technical problem. try your number again to claim your offer.

MI5 · ‎23-12-2018

Try it on 4g rather than WiFi?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

jonsie · ‎23-12-2018

O2 and offers should not be included in the same sentence. I never have any problem with EE promotions.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

AdamD · ‎23-12-2018

Having the same issue!

MI5 · ‎23-12-2018

@AdamD wrote:
Having the same issue!

Send a message to @Martin-O2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

EmilieT · ‎24-12-2018

Hi @Cazza1975, @Welshmabinogion and @AdamD - I'm sorry to hear you're having difficulties redeeming your Netflix offer. As @MI5 suggested earlier, would you please be able to turn off WiFi and try redeeming the offer while on mobile data only?

Thanks for the mention @Cleoriff

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