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Modem

Bevvyj
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Hi when checking my recent charges I noticed it says modem.o2.co.uk, what does this mean please? It usually just says idata

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MI5
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Check your data APN still says idata.mobile.o2.uk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bevvyj
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Yes that seems ok
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MI5
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Have been using a vpn to connect to data or is your vpn turned on by accident?
Might be best to call customer service on 202 if you’ve done nothing different this month?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bevvyj
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Haven’t done anything any different but have 2 entries under yesterday, idata and modem ... not very techy, what’s a vpn?!!
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MI5
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A VPN is a virtual private network which you can use to bypass the network settings for various different reasons. Also used by security cameras and things like that if you have installed or connected to anything. There is a switch in your settings to turn it on and off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Bevvyj
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Ah ok! Sounds rather odd might get it checked out! Thanks for the info
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MI5
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Just give customer service a call and they'll be able to tell you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 10
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jonsie
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@MI5 wrote:
Just give customer service a call and they'll be able to tell you.

Really....?

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EmilieT
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Hi @Bevvyj, I was wondering if you found out more about those charges since you last posted? 

 

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