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What am I doing wrong?

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Poppyloppy
Level 1: Joiner
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on ‎06-09-2022 19:51

on ‎06-09-2022 19:51

A couple of weeks ago I upgraded to a samsung A53 and requested a new sim. The new sim didn't seem to work in my phone so put the original sim in, and it worked ok. A couple of weeks on I get no signal and 'emergency calls only' as soon as I leave home and am out of range of my home wifi which uses the 4g wifi option to give me a signal.

 I know I live in a poor signal area near home, but I get absolutely no signal anywhere, so no messages reach me, I can't make calls, etc.

Have I done something wrong? Should I have put in the new sim card after the 14 day cooling off period?

Sorry to be so dim, I'm not tech savvy

Any advice would be appreciated

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MI5
Level 94: Supreme
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on ‎06-09-2022 20:01

on ‎06-09-2022 20:01

@Poppyloppy 

Try the new sim to see if O2 have switched it automatically.

Check your network for faults here O2 Service Status 

If nothing is amiss and still not working, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151690 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎06-09-2022 20:01

on ‎06-09-2022 20:01

@Poppyloppy 

Try the new sim to see if O2 have switched it automatically.

Check your network for faults here O2 Service Status 

If nothing is amiss and still not working, message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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