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Visual Voicemail not working on wifi only - only when mobile data is turned on

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MrsONo
Level 1: Joiner
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on ‎03-03-2019 15:56

on ‎03-03-2019 15:56

Hi, I am hoping someone can help me.  I have been with O2 for years.  Currently using an iphone 8.  For a while now my 'you have a new voicemail' notifications no longer come through when I'm on wifi.  They only come through if I have mobile data turned on.  Is this normal?  It's very annoying when I miss voicemails and don't respond for hours because I'm at work and only using wifi.   I have tried going to airplane mode and then back to normal.  Tried rebooting iphone.  Tried turning voicemail off, then voicemail on, then text STATE and restarting.  Nothing seems to work, it appears I HAVE to be using mobile data if I want to receive a voicemail notification.  I'm have contacted O2 and they confirm I have the appropriate bolt on activated.  Any help from other users or O2 would be much appreciated.   Thank you 

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MI5
Level 94: Supreme
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on ‎03-03-2019 16:04

on ‎03-03-2019 16:04

@MrsONo @Yes mobile data must be on. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144100 Posts
  • 634 Topics
  • 27591 Solutions
Registered:

on ‎03-03-2019 16:04

on ‎03-03-2019 16:04

@MrsONo @Yes mobile data must be on. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
Former Staff
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on ‎07-03-2019 13:33

on ‎07-03-2019 13:33

Hey @MrsONo , and welcome to the forum Wave If there's anything else you need help with, please let us know!

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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