S10 delivery

[Matthart90]

Does anyone know if the Samsung Galaxy S10 will be delivered on the 8th March? Have preordered 2 and cant find any information to clarify....thanks

[MI5 · Accepted solution]

@Matthart90 only customer services can confirm for you http://www.o2.co.uk/contactus

[Matthart90]

Just asked customer services via an online chat and as expected they do not know. Just said to wait for an email. Not very helpful...nevermind

[MI5]

Probably a better idea to call as you'll get more sense

[Anonymous]

Live chat would’nt have a clue full stop. If you pre ordered online you’d have to wait for a dispatch email as it depends on stock

[Cleoriff]

Tell them what they want to hear, is pretty much the standard response from Live Chat when a flagship device is released

[mieinhull1969]

Just received a text from O2 regarding my S10 plus pre-order. "Sorry it's taking longer than we hoped to send your order. We're still expecting more stock soon, we'll text you again as soon as we have a delivery date". Well this doesn't really help the customers who pre-ordered, does it.  I've just sold my S9+ and pre-ordered the S10 plus thinking I would get it on the 8th. Probably would have been easier going into an O2 shop than pre-ordering.  When you ring O2 customer services up, they haven't got a clue either. I need my phone for my work and at the moment I've had to buy a ******ty Samsung B100 to tie me over. The word "Expecting" also means "Likely, Maybe, Perhaps", I give up.

[mieinhull1969]

Also love the Live Chat Guro,  you'll ask a technical question, they'll go off and search online for the answer and come back with the wrong answer, amazing.

[Glory1]

When any of us get our S10/S10+ pre-orders will, or should, depend on when you ordered it. Those who ordered on the 20th/21st February are likely to get  theirs on the 8th March. After that it's a question of when you ordered it and where you are in the queue. The sooner you ordered it, the sooner you get it. Well that's how it should work in theory.  In practice, who knows. And, of course, there is the question did O2 order enough stock of the 3 colours?

Now I've not received a text about my order so what does that mean - good news or bad? I'll just wait patiently (!?) for that despatch email, when I know my phone's on the way.

[Cleoriff]

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@mieinhull1969 wrote:

Also love the Live Chat Guro,  you'll ask a technical question, they'll go off and search online for the answer and come back with the wrong answer, amazing.

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It's usually the way @mieinhull1969 

They read from a script and it rarely answers the question asked. They would have absolutely NO idea how much stock O2 has. I doubt they have enough, they never do.

Last I heard it was the black and white causing the issues. Prism Green 'seemed' to be ok. Only time will tell