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Level 1: Joiner
Posts: 3
Registered: ‎10-10-2018
Accepted Solution

Unpaid

Have been meesed around since i sent my phone off i wasnt told they had my phone until 2 days after it was delivered this morning i received a email saying i will be paid the quoted amount by 5pm today have checked with my bank and they tell me no payment has been processed so i call o2 recycle and get told to check at 6pm (therefore breaching a agreement) and if its not in there iwas told theres nothing they can do
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Anonymous
Posts: 0

Re: Unpaid

I @Josh they can process the payment today and because it’s not the same as a bank transfer I t’s BACS can take longer
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Level 1: Joiner
Posts: 3
Registered: ‎10-10-2018

Re: Unpaid

But the problem is the words they used were the money WILL be in your account by 5pm today and now its 6pm and if not by then they cant do anything
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Posts: 79,160
Topics: 707
Registered: ‎14-01-2013

Re: Unpaid

@JoshIf the money isn't in your bank tomorrow then give customer services/O2 recycle a call

https://www.o2.co.uk/contactus

Most systems including banks update at midnight..wink

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Posts: 94,465
Topics: 541
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Registered: ‎04-04-2012

Re: Unpaid

You'll be lucky to get it within 2 weeks, but seriously, recycle payments usually go o to your O2 account and you then have to request a transfer from there to your bank account.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Level 1: Joiner
Posts: 3
Registered: ‎10-10-2018

Re: Unpaid

Okay will check before work tomorrow cheers for the help
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Anonymous
Posts: 0

Re: Unpaid

These things happen with O2 Recycle unfortunately
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Posts: 79,160
Topics: 707
Registered: ‎14-01-2013

Re: Unpaid


@Anonymous wrote:
These things happen with O2 Recycle unfortunately

And yet you are one of those who has never had a problem with O2 Recycle @Anonymous?

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Anonymous
Posts: 0

Re: Unpaid

@Cleoriff I’ve only ever had one time I’ve not used that service for a bad quote but the other times they have been pretty good 

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Registered: ‎04-01-2009

Re: Unpaid


@Cleoriff wrote:

@Anonymous wrote:
These things happen with O2 Recycle unfortunately

And yet you are one of those who has never had a problem with O2 Recycle @Anonymous?


I seem to recall one problem?