Other Products and Services
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Forum Posts

Coronavirus (Covid 19) Community Help and Support

We currently find ourselves in an unprecedented situation of virtual lockdown, working from home, laid off and generally suffering from reduced services and support. In order to help with contacting O2 I've pulled together all the options I know off ...

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MI5 by Level 94: Supreme
  • 78989 Views
  • 147 replies
  • 22 kudos

FAQs: Other Products and Services

Hi all, welcome to the Other Products and Services board! If you have questions on any other O2 Product or service that doesn't have its own board, such as voicemail, insurance, screen replacement service, O2 Wifi etc. this is the place you can post ...

Marjo by Former Staff
  • 7916 Views
  • 15 replies
  • 1 kudos

Resolved! Cannot access Priority after transferring old number

I switched to O2 last week and wanted to keep my number from my old network. After using a temporary O2 number for two days, the old number was switched across easily but now I'm unable to sign up for O2 Priority. When I enter my transferred number i...

Anonymous by Not applicable
  • 1977 Views
  • 3 replies
  • 0 kudos

Resolved! Change address

How do I change my address with O2? I think they must have sent my sim card to my old address |!!!

Anonymous by Not applicable
  • 1853 Views
  • 1 replies
  • 0 kudos

new to o2 and not receiving texts on iphone 6s

I started my o2 contract on Friday and my old number was transferred to this new contract today. It seems to have worked - when I call people it comes up with my old number. I did have to manually enter the number in settings->phone->my number but it...

Anonymous by Not applicable
  • 2311 Views
  • 20 replies
  • 0 kudos

Resolved! Receiving other people's texts

Apologies if this is in the wrong forum, but I am supposedly sending texts from my number to family contact containing messages that I know for a certain fact, that I NEVER wrote. (Read: massively disjointed conversations about topics that I've never...

Anonymous by Not applicable
  • 2394 Views
  • 30 replies
  • 0 kudos

Parental Controls

The instructions for parental contrrol are really confusing. Onhttp://www.o2.co.uk/help/nspcc/child-protection it says "If your child has an O2 mobile, our Parental Control service only allows them to visit websites that are suitable for children age...

Anonymous by Not applicable
  • 1707 Views
  • 3 replies
  • 0 kudos

iOS 9 data draining

It seems iOS 9 automatically turns on WiFi assist which will drain data consumption. Please see the link below for more details http://www.techradar.com/news/phone-and-communications/mobile-phones/how-to-switch-off-ios-9-s-data-draining-feature-13053...

Anonymous by Not applicable
  • 1700 Views
  • 5 replies
  • 0 kudos

Resolved! O2 open

In 'organisation' I put McDonalds and it said wrong company name?! What do I do for the 30% discount

Anonymous by Not applicable
  • 2051 Views
  • 8 replies
  • 0 kudos

Resolved! Anyone else having a problem with the O2 website and Windows 10?

I am trying to download the PDF of my latest bill via my PC using Windows 10 and the latest version of Adobe Acrobat DC and the O2 website popup window keeps throwing up an error as though I have no PDF reader installed. Anyone else have this problem...

Poor Customer Service

I've been trying for over 2 weeks to renew a contract and upgrade my phome.Do O2 really think its ok to continually expect customers to wait in excess of 30 minutes to talk to someone? I've had it - you've lost another long term customer. Vodaphone a...

Anonymous by Not applicable
  • 3914 Views
  • 41 replies
  • 0 kudos