Get Help with Other Products and Services

Welcome to the Other Products and Services board!

Hi everyone, Welcome to the Other Products and Services board! If you have a question about any O2 product or service that doesn't have it's own board such as O2 voicemail, insurance, roaming, etc then this is the board where you can ask questions to...

Resolved! parcel track

hi i just want to know when is gonna be delivered my item its like dispatched at 14 sept 2018 today and i want to know what time is gonna be delivered

Resolved! Unlocking phone on US network

Does anyone know if I can buy an iPhone in US which is locked to a US. Network and have it unlocked? I have been trying to get on live chat and guru for over an hour but can't get anyone to speak to . I am on a monthly contract. Thanks

Resolved! Problem with O2 insurance claim

Hi,My 64Gb iPhone 6 has developed an intermittent audio fault. about 5 to 8 weeks it will suddenly loose audio, no music, no ringing, no alarm, even if i put in on loudspeaker. I sent in a claim and the phone was collected on the 29th August. I recei...

Resolved! last bill

Hi, my last bill is higher than I expected. It shows 5pouds for things I`VE bought. I did`n buy anythig...? How is that?

Resolved! Office 365 Promo - No email or contact from Kondor

Recently bought a 2008 ipad with mobile data tariff. I was advised that I was eligible for Office 365 1 year complimentary subscription. I previously had issues registered my email address, which was resolve via Kondor (fairly quickly i might add) bu...

mobile hotspot dongle

I am having an issue where to change a communication preference, O2 have sent a 6 digit code to the number of the dongle.. this means I will never receive the code as the dongle is plugged in at another address (my father's) and it is to provide them...

Resolved! Snack Games Scam Text

I've just received an unsolicited text out of the blue saying I've subscribed to a service called SnackGames for £2.99 per week. They invite you to send a 'stop' text to a number and list an 0330 premium rate number to call. The other contact details...

Auto Connect to WifiExtra

I regularly use wifi in Costa Coffee and normally connect to O2Wifi when I am there. I accidentally clicked on WifiExtra and now it constantly tries to connect to that rather O2Wifi. It never actually connects but there is not the normal option to "F...

Resolved! WiFi 4G calling Instructions please.

I have a usage question. I have looked at the O2 website on WiFi and 4G calling but have questionsthat are not answered. They are as follows:1) How is it initiated? The website says 'when the signal is poor' so do I use my phone allowance as normal b...

Ordering iTunes vouchers: invalid email address

4 months later this still isn't fixed. If you go to "http://www.o2vouchers.co.uk/" and try to buy an itunes voucher it will say "Sorry, but that email doesn't seem to be valid email or there was an error", this happens for all email addresses. Can so...

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